What is the service fee on my order?
A service fee applies to non-alcohol items for non-Express customers and typically starts at 5% ($2 minimum). The service fee is not a tip.
What is the alcohol service fee?
The alcohol service fee covers the additional cost associated with ensuring compliant delivery of alcohol products and ID verification. The alcohol service fee that applies to the alcohol portion of your order is:
- $0-$35 of alcohol: $2.00 fee
- $35.01-$75 of alcohol: $4.00 fee
- $75.01-$110 of alcohol: $8.00 fee
- $110.01 or more of alcohol: $10.00 fee
What if I am an Instacart Express member?
Express members pay a service fee starting as low as 1.9%.
Express members may be charged a reduced alcohol service fee—
- $0-$35 of alcohol: $0.80 fee
- $35.01-$75 of alcohol: $1.60 fee
- $75.01-$110 of alcohol: $3.20 fee
- $110.01 or more of alcohol: $4.00 fee
Is there a service fee for Pickup orders?
No, there is no service fee or alcohol service fee for Pickup orders.
What is the tip on my order?
The default tip is 5%, or it can be the percentage you chose for your most recent order, with a minimum suggestion of $2 per individual store delivery. Tips are optional and the default tip may be adjusted at checkout or up to 24 hours after the order is delivered.
Shoppers appreciate tips as a way of recognizing great service. 100% of your tip goes directly to the shopper delivering your order. For more information about tipping, follow this link.
Why did my service fee total change after delivery?
At checkout, we show you the estimated total for your order. Changes to your order, such as replacing or refunding an item, may adjust your final charge. The final service fee and suggested tip on your receipt is based on the final order total at delivery. For more information about order changes, visit this article.