Refunds and cancellations are subject to certain conditions. Please read carefully to understand our policies. 

Refunds

To request a refund for any reason, you must make your request within 7 days of delivery.

Please let us know as soon as possible if your order—

  • Is missing items that you were charged for on the final receipt
  • Contains damaged, spoiled, or otherwise unusable items.

Refunds are processed immediately, but it may take up to 2 weeks to see the funds in your account, depending on your bank.

Account credits can be used immediately after we issue them.

Returns

Change your mind about an item? You have the option of taking the item back to the store with your receipt. The return will be subject to the store’s return policies, which vary by retailer.

Cancelling an order

You can cancel an order for a full refund without any additional fees at any time before a shopper begins shopping. 

The process is simple on a browser or in the app—

  1. Select Profile in the upper left-hand corner
  2. Choose Your Orders 
  3. Select the order you’d like to cancel
  4. On the Order page, select Cancel order

When you cancel an order during the shopping or delivery processes, you may be charged a cancellation fee of up to $15. To cancel after shopping has begun, reach out to Instacart Care by selecting Contact Us at the bottom of any article.