While your personal Shopper is working on your order, you can chat with them about changes to your order, to get more information about a recommended replacement, and anything else you want to communicate.

If a Shopper hasn’t started your order yet, you can make changes to your order such as item selections, notes, and replacement options. Learn more about updating your order.

Chat in the Instacart app

Open the Instacart app while your order is in progress.

  1. Tap the current order card at the bottom of the screen OR
  2. Tap the Account icon
  3. Tap Your orders
  4. Select your current order
  5. When your current order screen appears, tap the chat bubble icon in the upper right corner
  6. Send your message
  7. If you have turned on in-app notifications, you’ll receive an alert when your personal Shopper replies.

Chat on the Instacart website

Log in to instacart.com.

  1. Click View order status near the top of the page OR
  2. Click Account
  3. In the dropdown menu, click Your orders
  4. Select your current order
  5. In the upper right of the page, you’ll see a chat box that says, “Leave a message for your shopper here!
  6. Enter a message to your personal Shopper in the box. You can say something like, “Add a bag of oranges!”
  7. To view replies, keep the page open on your browser.